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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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S Lucch

April 24, 2024

5  out of  5 rating by S Lucch
"They are courteous, knowledgeable and a great team. Always willing to answer questions. Been with them many yrs."
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Patty Minnerly

March 22, 2024

1  out of  5 rating by Patty Minnerly
"If I could give ZERO stars I would!! Stay clear from this office!!!! I was a brand new customer with State Farm and in August 2023 my neighbor's rotten tree fell in my yard ripping the electrical meter off of my home, and did a lot of other damage. State Farm adjuster came out and took a look at the damage, he noted the tree was infested with ants and noted that I in fact have NO TREES on my property whatsoever! Yes, State Farm paid my claim (which by the way, I did most of the work myself FREE), and yes, I gave them my neighbor's information and they said at the time they were going to subrogate. However, I get a notified after they pay my claim by Paul's office asking me if I received a letter; I said "no" she then says well we are not renewing you because of the claim damage and the short time I was with them! Then had the nerve to report it to Lexis Nexis that labeled it as a WIND and HAIL damaged against me. How is this right and moreover, possible, when their own adjuster saw I had NO TREES on my property, and indicated to me the tree was infested with ants and clearly rotten and now this office, will not remove the information off of my record!!! There response to Lexis Nexis is a joke, they are ignoring what really happened and act like I'm looking to stay with them! They total are dismissive of the real issue here! - - This State Farm Office will ruin your credit reporting!!!!!! They clearly are the "BAD NEIGHBOR""
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Michelle Scahel

March 19, 2024

5  out of  5 rating by Michelle Scahel
"The staff is always "On Point" with helping and listening to our needs."
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Anna Dragneel

November 30, 2023

5  out of  5 rating by Anna Dragneel
"Perfect customer service and great deals. Always keep us in the loop to give us the best rates and insurance"
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John S

November 28, 2023

5  out of  5 rating by John S
"5 stars all day! Nicole gets it done. We've had a long process with my mother's house, and every time I've contacted Nicole, she has got the ball rolling within 24 hours. Thank you so much! Robert"
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Althea Risko

November 4, 2023

5  out of  5 rating by Althea Risko
"Paul is like family to my Family...been working with him for years. Awesome staff too!!"
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Shelley Hendrix-Mars

October 26, 2023

5  out of  5 rating by Shelley Hendrix-Mars
"It was a pleasure working with Nicole Bivens. After being with a particular insurance company for over 40 years, I was hesitant about changing companies. Nicole was quite knowledgeable and I felt confident that switching to State Farm was in my best interest. As a result of her knowledge and expertise, I was motivated to change life insurance companies as well. Without hesitation, I would highly recommend State Farm, especially Nicole Bivens, to all my friends and family members. Nicole is the BEST!!!"
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October 23, 2023

1  out of  5 rating by S C
"They take advantage of the elderly."
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Anthony J

October 20, 2023

5  out of  5 rating by Anthony J
"Nicholas Kilo has called me to set up insurance and he’s been perfect! He does the best on trying to make sure your saving money"
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The Redemptionist

September 29, 2023

5  out of  5 rating by The Redemptionist
"Get Nicholas Kilo his own office!! My man deserves it! Best service I've ever had!! 5 Star service! Keep up the amazing work!! Thank you for helping me out!!!"
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Catherine De Mell

September 26, 2023

5  out of  5 rating by Catherine De Mell
"Adam has been very helpful in negotiating the problems of my claim."
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Nicole Glazar

August 31, 2023

5  out of  5 rating by Nicole Glazar
"Such a good agent! I am new to insurance and he set me up with a great policy and explained all the coverages for me! He also set me up with a very good life insurance policy! Couldn’t be happier with the service and everyone in the office is very lively and friendly!"
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V “VS” S

June 6, 2023

5  out of  5 rating by V “VS” S
"Paul is a great agent. Old Skool service."
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Bryan Markovich

August 6, 2022

5  out of  5 rating by Bryan Markovich
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Jennifer Zazueta

July 8, 2022

5  out of  5 rating by Jennifer Zazueta
"We have used State Farm for insurance for years. Paul and our agent Teresa are wonderful. They take time to talk with you and answer any questions you have. They are professional and personable."
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mark moran

May 23, 2022

5  out of  5 rating by mark moran
"Paul and his team at State Farm are by far and away the best insurance company I've ever been affiliated with, anytime I need anything the phone is picked up by a person, not an automated service that runs me around in frustration and every member of Paul's team either has the answer to my question or they get back to me very promptly with both my answer and options that best suit my interest. Anybody looking for a professional, extremely knowledgeable insurance agency that will provide both exceptional rates and top-notch customer service and support.....this is the team you want!!"
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May 6, 2022

5  out of  5 rating by xZombiegunzx
"Wonderful atmosphere and workers in the office. Highly recommend Paul."
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Adam Cellura

April 11, 2022

5  out of  5 rating by Adam Cellura
"I’ve been a customer of Pauls since 2020, long time State Farm customer but he has helped with my policy’s more than my previous agents have. He always makes time for you when you need the help and will always help with any situation you have. Highly recommend him for any insurance or investment needs you have!"
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Dawn Jacobs

April 11, 2022

5  out of  5 rating by Dawn Jacobs
"Paul has handled all my life insurance needs for the last 10 years. He is very thoughtful in making sure my family is protected and explained everything thoroughly about life insurance and made sure we understood our options."
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David Plunkett

April 3, 2022

1  out of  5 rating by David Plunkett
"I have had issues with nearly every claim. I don't know what the point of the local agent is, they have very limited hours and have no information. If you want to talk to them about your claim, they just forward you to the main claims line. What's the point?"
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Gregory Maddock

August 6, 2021

5  out of  5 rating by Gregory Maddock
"Paul gnall is the best insurance agent i have ever had."
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Ashley H

June 18, 2021

5  out of  5 rating by Ashley H
"Great Customer Service. Above and Beyond. Will answer your questions ANY time. :) I Recommend to Every One."
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Hatchi Quintana

May 10, 2021

5  out of  5 rating by Hatchi Quintana
"Well I saved $1,000.00 switching from Geico a few years back. This group has also been covering my barbershop. They are super friendly and very helpful. I always feel like I’m calling someone in my family. Nicole has helped me out a few times, thanks for the speedy help."
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Jennifer Brinkman

September 10, 2020

5  out of  5 rating by Jennifer Brinkman
"Excellent. Explained everything"
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Isthatso notsofast

February 27, 2020

5  out of  5 rating by Isthatso notsofast
"Good company. Been with them for years. Even though we live in Akron now I still prefer to deal with this location."